Our way of Security Service
Security Services is all about making our customers feel safe. We do this by providing solutions to protect and safeguard property, and the people who work or visit there. We know how valuable a feeling of security is for our customers' business and for their people, and we strive to provide that feeling every day.
MIS in its short journey of few years in this field have become a full-fledged Facility Management company, but we remain strong in Security Services.
What makes us special is our relentless drive for service excellence. We have developed knowledge and processes over the years to fine-tune every single aspect of this area. We are also focused on training our people to perform in a superior way. And finally, we consistently create new technology and systems to reach excellence day in, day out.
All we do at MIS is based on our customers' specific needs. Having worked in Security for over a year for companies in a variety of industries, we are set to understand yours too.
We always start our projects with a needs and risk assessment. These initial assessments also include threat analysis and the development of a security profile. Together they form the backbone for how we set up our service delivery.
Security, empowered by people and technologyFew service areas have technology as advanced and new as Security Services. We are open to new technologies, but only opt for proven concepts and systems. And we fully understand that with new technology and concepts come a need to train and educate our people continuously, so that all customers leverage the full potential of the systems.
Security is always changing in response to new technology and world events. We have evolved to conduct security risk assessments, draft crisis management, and business continuation plans tailored to the needs of each individual client.
Peace of mind
For major companies, main driver for the security industry is finding standardised ways of working, ensuring the same security everywhere.
Inputs may differ from place to place, and even from company to company depending on the security profile, but we ensure a consistent output. This drive for new standards drives innovation in the entire industry, something that smaller, national customers benefit from too.
Protecting your brandMaking sure that our customers have the right level of security means that they are less exposed to risk. So having a brand perspective on security is becoming more and more common. The strength in MIS solutions provides a competitive advantage for our customers, especially when it comes to publicity.
Mitigating risk for your companyRisk management is a key need among our customers. In almost all larger relationships today, we are managing risk for our customers – particularly in Security contracts.
Key performance indicators
We have Key Performance Indicators in place to evaluate the effectiveness and quality of our services, and ensure you are getting the most out of our relationship.
Additionally, here are some examples of key performance indicators for you to discuss with your service provider to ensure the performance of your current Security Service setup:
- Time and attendance
- Security log and time documentation
- Manpower shortages
- Recruitment of right personnel
- Induction and training
- Staff grooming and appearance
- Claims due to losses